Tool Support Specialist

Jun 07, 2024
Montréal, Canada
... Not specified
... Senior
Full time
... Office work

Ubisoft IT is looking for a Tool Support Specialist to join the Ubisoft Data Office (UDO) team. This team is responsible for developing tools for Data Analysts, User Researchers, Data Scientists, Quality Control, and Telemetry Specialists.

As a Tool Support Specialist joining this team, you will be responsible for providing first-level support and access to users throughout the product lifecycle.


  • Provide first-level support for various data tools throughout the product lifecycle;
  • Work with developers to help resolve any problems encountered;
  • Provide access rights to applications via Active Directory, Jira groups and mailing lists;
  • Provide user support for initial tool configurations;
  • Evolve processes, documentation, and functionalities according to eliminable frictions detected during support;
  • Produce tutorials and documentation, and train users in tool functionalities, in partnership with Product Managers.
  • Experience in user support;
  • Ability to communicate effectively with internal customers and provide good customer service;
  • Knowledge of Windows environment and Microsoft Office suite such as Word, Excel, and SharePoint;
  • Knowledge of Atlassian suites such as Confluence and Jira;
  • Good understanding of IT and technical subjects;
  • Ability to adapt to different subjects and manage priorities as required.

Just a heads up: If you require a work permit, your eligibility may depend on your education and years of relevant work experience, as required by the government.

Skills and competencies show up in different forms and can be based on different experiences, that is why we strongly encourage you to apply even though you may not have all the requirements listed above.

At Ubisoft, we embrace diversity in all its forms. We’re committed to fostering an inclusive and respectful work environment for all. We know the importance of providing a pleasant interview experience, therefore if you need any accommodation, please let us know if there is anything we can do to facilitate the interview process.