Tools Support Specialist (F/M/NB)

Mar 02, 2024
Montpellier, France
... Not specified
... Senior
Full time
... Office work

Within the Quality team, the Tools Support Specialist (TSS) provides frontline support to all project teams. As a TSS, you will have general skills and knowledge of production tools, enabling you to work closely with all users to help them with their tools issues.

 You will be confronted with simple troubleshooting/debugging issues (level 1) on :

  • Workflows,
  • Production processes (pipelines),
  • Software tools used by production.

 You will be confronted with more complex troubleshooting/debugging (level 2) on the processes and tools under your responsibility.

 The role of the "Tools Support Specialist" is to increase the efficiency and productivity of the project, using his/her expertise to improve production methodologies and tools, as well as to provide training and support for new arrivals. In this role, he/she is the essential link between content creators, technical directors, and programmers.

 You will be integrated into the content production teams according to your specialties and responsibilities, while reporting to the QA project team.

If you come from sectors such as SRE, QA, DEVOPS, IT software engineer/programmer, if you enjoy finding solutions to complex situations, if you love to get to the heart and soul of cutting-edge issues, if you like to be a jack-of-all-trades if you're constantly looking to acquirer and share your knowledge in a variety of subjects, if you love optimizing and developing work processes and tools, this job is for you.


  1. Provide technical software support to production teams and solve problems in coordination with engineering teams,
  2. Accompany and train newcomers in the work processes and tools they will use daily,
  3. Write and update documentation on recurring support issues,
  4. Write and keep up to date documentation relating to your specialties,
  5. Identify sticking points in the day-to-day work of content creators, in close collaboration with technical managers,
  6. Participate in the elaboration and prioritization of user requests and needs related to the tools.
  7. Follow up on new functionalities and bug fixes for tools related to your specialties.
  8. Manage access rights to project resources,
  9. Participate in the development of tools and processes to facilitate the work of production teams and your own team.


Soft Skills :

  • Excellent teamwork skills
  • Ability to clarify situations and reduce uncertainty.
  • Excellent interpersonal skills, friendly and service-oriented approach to users
  • Good oral and written communication skills (drafting documentation, training)
  • Strong problem-solving skills
  • Good priority management and organizational skills
  • Strong proactivity combined with ability to propose solutions
  • Strong learning skills
  • Interest in video games and knowledge of the vocabulary associated with game production.

Hard skills :

  • Minimum 4 years' experience in similar positions required
  • Fluent English (spoken and written) and a good level of French
  • Good knowledge of ticketing tools, bug tracking and ideally testing methodologies
  • Knowledge of Source Control Management software (GitLab/GitHub/Perforce...)
  • Knowledge of Windows environment

What will make the difference:

  • Strong interest in IT and new technologies in general
  • Knowledge of object-oriented programming languages (C#) or scripting (Python)
  • Knowledge of game engines (Unreal, Unity, mod editors)
  • First experience in video games would be a plus

Joining Ubisoft Montpellier means having access from day one to : 

  • Flexibility in your working hours and the possibility of working remotely under the conditions set out in the Ubisoft charter. 
  • 20 days of telecommuting per year from a European Union country (reserved for profiles with European citizenship); 
  • 50% reimbursement of your travel expenses or a mileage allowance if you use your bike as a means of transport; 
  • Our games library where you can borrow the latest Ubisoft games, those of our competitors, and console games; 
  • Our CSE and its preferential rates on a wide range of shows, cinemas, concerts, sports halls, amusement parks, and lots of other good deals. 
  • As an employer, Ubisoft offers equal employment opportunities to all regardless of gender, ethnicity, religion, sexual orientation, social status, disability or age. Ubisoft strives to develop an inclusive work environment that reflects the diversity of its gaming community in its teams.

All information will be treated confidentially in accordance with the Employment Equity Act.

Check out this guide to help you with your application, and learn about our actions to encourage more diversity and inclusion.

Check out this guide to help you with your application, and learn about our actions to encourage more diversity and inclusion.