Tools Support Specialist

May 14, 2022
Singapore, Singapore
... Not specified
... Junior
Full time
... Office work

WHAT WILL BE YOUR JOURNEY:

As a Tools Support Specialist, you will provide first-line support and access to production tools to productions throughout the project cycle. You will use test plans to test and analyse the production tools to ensure their integrity and efficiency. You care about quality and collaborate well with others.

WHAT YOU WILL DO:

  • Collaborate with Technical Directors (TD) to discover and verify new bugs
  • Ensure first-line support for different production environments throughout the product cycle, including investigation, triage, dispatch and follow up of ticket raised
  • Support programmers in issue resolution
  • Train (or produce tutorials\videos) to teach the basic features of the tools
  • Provide special support in the certification phase to ensure that the production environment and related processes are available
  • Organize and advise productions when carrying out application maintenance
  • Reporting to the TDs, carry out loading tests to determine potential production issues and eventually suggest solutions
  • In collaboration with TDs, manage tool productivity issues
  • Determine missing or inadequate processes in an effort to provide quality service
  • Carry out all other related tasks

WHAT YOU WILL BRING

  • Background in computer science or equivalent preferred
  • Some experience in testing, ideally in the video game industry or equivalent
  • Ability to understand the game production pipeline and tools
  • Rigorous and methodical
  • Autonomous and resourceful
  • Possess sense of initiative
  • Attention to detail
  • Analytical ability and capacity for synthesizing
  • Flexibility in work organization
  • Great interpersonal and communication skills
  • Ability to work as part of a team
  • Adaptable and results-oriented

WHAT YOU WILL ENJOY

Check out our list of perks and benefits here: https://www.ubisoftsingapore.com/

JOIN THE SQUAD
Making games is serious business, but it's very important for us to have fun while creating awesome worlds so that we can convey the same sense of joy to millions of players in the world.
Come on board and experience #LifeAtUbi for yourself, we are always on the lookout for talents who thrive in bringing their A-game to work. If this sounds like you, shoot us your resume, portfolio, and anything else to show that you’re serious about fun!

EMPLOYEE SIZE
5000 + employees
COMPANY JOBS
2877 available jobs
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