Unity Guild Community Manager

Feb 17, 2024
Remote,
... Not specified
... Intermediate
Full time
... Office work

About Us

Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.

We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and Twitter,  and discover the projects we’re solving on our Blog. Be sure to explore our Interviewing Guide and Instagram channel to learn how to ace our interview process.

About the Role

Twitch is looking for a passionate community leader and creator advocate to join our Community Engagement team and lead our beloved Twitch Unity Guild program. Reporting to the head of Community Engagement you will establish and maintain trust and affinity between Twitch and our underrepresented creator community. You will do this by digging deep into the details and understanding what truly matters to our creator communities and then finding creative ways to bring fresh ideas and visions to life. You will develop meaningful programming and opportunities that resonate most with our creators. You will be the driving force behind ensuring that the Twitch Unity Guild program is connective, inclusive and reflective of the communities that we serve. Your success is anchored on helping Twitch become the best streaming platform for all creators around the world.

You can work remotely in the U.S; Irvine, CA; Seattle, WA; New York, NY; and Salt Lake City, UT.

You Will:

  • Be strategic and thoughtful in your approach to finding creative ways to build trust and affinity amongst Twitch’s diverse creator community 
  • Work in collaboration with the Guild Leaders to build monthly events that are both meaningful and impactful to the Guild you are serving 
  • Seek to learn and understand the cultural nuances and norms that exist across different creator communities and find meaningful ways to celebrate and empower those differences
  • Serve as a mentor, advocate and role model for all Twitch creator communities 
  • Support and guide Guild Leaders through quarterly planning exercises in efforts to move the program forward in a way that is mutually beneficial for the community and Twitch.
  • Influence program direction by building trust and strong relationships with Guild Leaders
  • Work in collaboration with Twitch internal Marketing and PR teams to ensure the Guild story is told through one unified and consistent message 
  • Develop solid relationships with important team members across Product, Content, Partnerships, Marketing and Sales, as well as with creators to help inform better decision making related to diversity and inclusion aligning with our mission and values
  • Establish meaningful relationships with creators in the streaming video space; develop and demonstrate deep subject matter expertise guiding and enabling excellence in execution
  • Partner with the content programming and marketing teams to develop audience research and insights to inform our partnerships strategy, program plans, measurement frameworks and learnings
  • Regularly monitor program costs and events to ensure that the program stays aligned with budget 
  • Understand the key moments and events that matter the most and position Twitch Unity Guilds as an industry specialist within those spaces 
  • Maintain an outstanding creator satisfaction rating across all Twitch Unity Guilds   
  • Develop and manage strategic partnerships and programs that support our team's goals
  • Understand and track the program impact against program goals 
  • Invent and improve new program ideas that position Twitch Unity Guild program for  long term success and sustainability 
  • Work in collaboration with Twitch internal Marketing and PR teams to ensure the Guild story is told through one unified and consistent message

You Have:

  • Deep knowledge of DEI best practices and a strong understanding of how to grow and foster a diverse community 
  • A strong interest and passion for supporting underrepresented groups 
  • 1+ years experience building successful programs within a technology or corporate company 
  • 3+ years of experience leading DEI programs and/or events  
  • Expert level knowledge of Discord 

Bonus Points

  • Experience operating within, influencing and leading cross-functional teams
  • A history of building inclusive creator or partner programs, identifying what's working and what's not and iterating constantly
  • Experience developing, interpreting, and leveraging data to make business decisions
  • Experience building successful diversity and inclusion programs for a social media or content platform
  • Have the ability to disagree and commit across various leadership levels to ensure decisions are being made with the best interest of the creator community in mind

Perks

  • Medical, Dental, Vision & Disability Insurance
  • 401(k)
  • Maternity & Parental Leave
  • Flexible PTO
  • Amazon Employee Discount
  • Monthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships, off-site massages, etc.)

 

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

Twitch values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.

Job ID: TW8379

 #LI-Remote #RemoteFriendly

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from our lowest geographic market up to our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.twitch.tv/jobs/en/#learn-more. Applicants should apply via our internal or external career site.

 

Remote US Pay Per Year
$69,500$167,200 USD
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