Electronic Arts seeks a veteran community manager to lead the community management team and oversee strategy for the acclaimed Battlefield franchise. Reporting to the Director of Global Social Media & Community and working with leadership of the Battlefield team, you will help define the franchise’s strategy as the team begins work on the work on the future of the franchise. 

Accountabilities:

• Oversee global community strategies and executions for Battlefield franchise.
• Represent community strategies and executions to franchise leadership.
• Collaborate with integrated comms partners such as Creator, PR, and Social teams to ensure unified franchise plans.
• Daily management of extended community resources for each brand - internal teams, contractors, agency resources
• Work directly with Integrated Comms Director, Brand Lead and Studio / Game Directors on Community events, including capture events, streams, and other community programming. 

Requirements:

• Responsible for creation and execution of community engagement strategy in alignment with brand communications objectives and campaign plans, defining and managing: 
  • Core audience.
  • Core engagement channels (Discord, Reddit, Steam Forums, etc.)
  • Community voice 
  • Community messaging
  • Community content/programming (blogs, podcasts, live streams, etc.)
  • Community Measurements 
• Lead global Battlefield Community Management and foster growth and development of its team members.
• Connect with colleagues across Development and Marketing to ensure community insights are accounted for overall plans.
• Main collaborator in integrated comms structure to ensure constant alignment and cross-channel engagement with PR, Creator, and Social Media teams. 
• Ensure daily tactical execution aligns to strategic planning for campaign and community initiatives, including Community Councils.
• Strong business acumen and community mindset to ensure content strategies can align to corporate needs and community expectations. 
• Build relationships with prominent leaders and groups within the Battlefield community.
• Work against global budgets and lead the strategy for Battlefield’s community executions.
• Report community insights as part of Brand planning, learning and post-mortems.
• Monitoring & reporting community sentiment using third-party toolsets, including:
  • Sprout Social
  • Affogata
  • Synthesio
  • Level Up
• Work with franchise partners to ensure a high-quality experience for fans when they aren’t playing Battlefield. 

Qualifications 

• Bachelor’s degree in communications, marketing, or related field, or equivalent work experience.
• 8+ years of experience in leading Community Management Teams
• High-quality writing skills w/ with global audiences in mind.
• Experience managing interactions in conflict management.
• Comfort in direct interactions within the player community.
• Deliver high-return work in a team of multiple clients with diverse/dynamic needs.
• Present plans and concepts in English, along with solid organizational and task/project management abilities. 
• Expert liaison, versatile and independent, creative solution-seeker and familiarity collaborating in a global environment.
• Creativity while achieving goals and driving unique and thoughtful projects.
• Proficient / Advanced / Expert at utilizing community sentiment tools (e.g. Google Analytics, in-platform tools, and third-party products using Boolean search).
• Build data-informed insights on community behavior that can be shared with other teams and data points to create relevant recommendations for action.
• Focus on objectives while driving unique and thoughtful executions.
• Knowledge of AAA PC/console games, FPS games and the Battlefield franchise.