The Role:

Live Operations Producers are the all-seeing eyes for our games, empowering our teams to make informed decisions while keeping our players up to date and supported. They know their game, inside and out. They are just as comfortable collaborating with our development teams to resolve a player impacting issue as they are engaging directly with our player community. They facilitate a positive two-way conversation and relationship between the development team and the player community. They have a passion for games, and a deep understanding of what it means to think Players First.

What you will do:

As a Live Operations Producer on EA SPORTS FC, you will use your understanding and passion for the beautiful game, and your in-depth knowledge of live services, to help maintain the best possible experience for our players while always thinking Player First. You will be reporting to a Producer on the EA SPORTS FC Live Operations team.

Specifically, you will:

• Work with our player community to identify problems and partner with our development teams on implementing solutions. 
• Craft and release communications to our players to keep them aware and informed of changes to the game, maintenance and how the game works.
• Support on-call work outside of standard working hours.

Ideally you will have:

• 2+ years of experience working in the live operations space.
• Passion for games and football, supported by EA SPORTS FC product knowledge that spans the entire game.
• Empathy for our players and the desire to deliver the best player experience possible.
• Comfortable engaging directly with the EA SPORTS FC player community, both digitally and in person.
• A systems and ‘wide view’ thinker able to propose thoughtful solutions to complex problems.
• Someone who doesn’t shy away from a challenge and isn’t afraid of tackling things that are hard.

BC COMPENSATION AND BENEFITS

The base salary ranges listed below are for the defined geographic market pay zones in these locations. If you reside outside of these locations, a recruiter will advise on the base salary range and benefits for your specific location.

EA has listed the base salary ranges it in good faith expects to pay applicants for this role in the locations listed, as of the time of this posting. Salary offered will be determined based on numerous relevant business and candidate factors including, for example, education, qualifications, certifications, experience, skills, geographic location, and business or organizational needs.

HOURLY PAY RANGES

• British Columbia (depending on location e.g. Vancouver vs. Victoria):
º $54,900 - $84,750 CAN Annually

Base salary is just one part of the overall compensation at EA. We also offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top-up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full-time employees. Certain roles may also be eligible for bonus and equity. 

Ceci ne s’applique pas au Québec.

COMPENSATION AND BENEFITS

The pay ranges listed below are for the defined geographic market pay zones in these locations. If you reside outside of these locations, a recruiter will advise on the range and benefits for your specific location.

EA has listed the pay ranges it in good faith expects to pay applicants for this role in the locations listed, as of the time of this posting. Pay offered will be determined based on numerous relevant business and candidate factors including, for example, education, qualifications, certifications, experience, skills, geographic location, and business or organizational needs.

PAY RANGES

• California (depending on location e.g. Los Angeles vs. Sacramento):
º $32 - $49 USD Hourly
• New York (depending on location e.g. Manhattan vs. Buffalo):
º $29 - $49 USD Hourly
• Jersey City, NJ :
º $36 - $49 USD Hourly
• Colorado (depending on location e.g. Denver vs. Colorado Springs):
º $29 - $40 USD Hourly
• Washington (depending on location e.g. Seattle vs. Spokane):
º $29 - $44 USD Hourly
• British Columbia (depending on location e.g. Vancouver vs. Victoria):
º $54,900 - $84,750 CAN Annually

Pay is just one part of the overall compensation at EA. In the US, we offer a package of benefits including paid time off (3 weeks per year to start), 80 hours per year of sick time, 16 paid company holidays per year, 10 weeks paid time off to bond with baby, medical/dental/vision insurance, life insurance, disability insurance, and 401(k) to regular full-time employees. Certain roles may also be eligible for bonus and equity. For British Columbia, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top-up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full-time employees. Certain roles may also be eligible for bonus and equity.