Associate Project Manager, Business Operations

Apr 13, 2024
Guildford, United Kingdom
... Not specified
... Intermediate
Full time
... Office work

Our EA Experiences group is dedicated to ensuring great experiences for our growing communities centered around our world-renowned brands, including fan-favorites like Apex, Battlefield, EA SPORTS FC, Madden NFL and The Sims, just to name a few. We're a multi-functional group, with world-class expertise building fandoms, driving interactive storytelling, and positioning our franchises at the center of the broader entertainment ecosystem. We inspire, connect, and engage fans through culturally relevant content, intentionally architected journeys across channels, and meaningful fan care. Our goal is to provide valuable, easy experiences that fans love – in our games, around our games, and through innovative adjacent experiences to grow and enrich how fans experience EA as we shape the future of entertainment.

EA Experiences Business Operations:

The EA Experiences Business Operations function is part of the Office of the CXO and has been established to strengthen business unit operations and planning. We lead the strategic activities that drive focus for Experiences goals & key initiatives and unlock the power of cross-team collaboration. These deliver breadth for XO through expertise in business planning, people & culture enablement, strategic workforce planning, employee communications, billing and operations to scale the application of these bodies of work across the organization.

The Associate Project Manager role is a full-time position that reports into the Director of Operations. In this role you will partner with a cross functional group of stakeholders to organize, plan, coordinate and oversee operations on Business Operations projects end to end. You will assist with timeline development, ensure progress, set up and facilitate project forums. To be successful in this role, you plan and manage complex programs and identify gaps and solve blockers and prioritize clear and ensure stakeholder engagement along the way.

You'll get to work with a range of experienced, passionate and diverse people across the organization and report to the Director, Operations, EA Experiences.


The Project Manager will:

  • Manage small/medium scale cross-regional and cross-functional projects, including vendor teams
  • Develop and maintain project plans and track plan progress including managing risk mitigation
  • Set and manage stakeholder expectations throughout the project lifecycle.
  • Communicate project status reports to project teams, program owners, leadership staff
  • Conduct project retrospectives and project closures
  • Make suggestions for project management team improvements
  • Work with the Business Operations program owners to manage work within the product line


A successful Project Manager has applied knowledge of the following and enjoys learning to apply these flexibly as required:

  • Project or Product life cycles
  • PMO standards and practices
  • Project prioritization
  • Using data to build a business case
  • Agile and Waterfall methodologies
  • Risk and dependency tracking and mitigation
  • PPM tools and their implementation in our environment



  • Can consolidate information and data to share with stakeholders
  • Scope and propose the work needed for new engagements
  • Identify issues and recommend process improvements
  • Stay calm and organized
  • Be flexible and adaptable to changing business models and organizational structures
  • Ability to work cross functionally with senior leaders while being proactive
  • Work across global time zones



  • Applied experience managing multiple concurrent projects
  • Expertise in business tools such as: Jaas, and Smartsheet and Airtable
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