Associate Sales Support Spec.

May 28, 2024
Taipei, Taiwan
... Not specified
... Intermediate
Full time
... Office work


WHAT YOU DO AT AMD CHANGES EVERYTHING

We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world’s most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives. 

AMD together we advance_




The Role:

The Customer Operations Specialist is responsible for efficiently and effectively managing overall operations between AMD and accounts.  They maintain a thorough knowledge of the customers business and strategies. 

 

The Person:

The Customer Operations Specialist builds and sustains strong relationships at operational and managerial levels within both the Customer’s and AMD’s organization.  They leverage these relationships to manage expectations, improve operations, and resolve order, supply, delivery, forecast and other operational issues.

 

Key Responsibilities:

 

Customer Support  

  • Receive customer order information and enter requests into SAP in accordance with operational procedures and service level agreements
  • Process order related data from customer and AMD requests quickly and accurately into various systems
  • Understand terms, conditions and account instructions for each customer in order to change, cancel, or maintain orders
  • Understand Return Material Authorization (RMA)process to properly create and route returns from customers to AMD
  • Develop strategic relationships with the customer to increase customer satisfaction and facilitate business opportunities
  • Address customer’s inquiries; communicate with customers and internal teams including Sales, Business Units, Planning, Logistics, Finance and other organizations
  • Collaborate internally and externally to prevent issues; investigate and provide soultions for customer escalations
  • Collaborate with customers to drive process improvement and minimize operational costs
  • Support revenue attainment by identifying supply risks and business opportunities

 

Reports & Data  

  • Compiles and analyzes internal KPIs, customer, and operational metrics to make business decisions
  • Support revenue attainment, projections, and End of quarter update
  • Utilize customer reports to analyze account and AMD performance

 

Systems  

  • Optimize customer experience by increasing utilization of automated systems such as portals and B-to-B
  • Collaborate with cross-functional teams to drive process improvements and efficiencies

#LI-SC1




Benefits offered are described:  AMD benefits at a glance.

 

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.   We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.

Benefits offered are described:  AMD benefits at a glance.

 

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.   We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.

The Role:

The Customer Operations Specialist is responsible for efficiently and effectively managing overall operations between AMD and accounts.  They maintain a thorough knowledge of the customers business and strategies. 

 

The Person:

The Customer Operations Specialist builds and sustains strong relationships at operational and managerial levels within both the Customer’s and AMD’s organization.  They leverage these relationships to manage expectations, improve operations, and resolve order, supply, delivery, forecast and other operational issues.

 

Key Responsibilities:

 

Customer Support  

  • Receive customer order information and enter requests into SAP in accordance with operational procedures and service level agreements
  • Process order related data from customer and AMD requests quickly and accurately into various systems
  • Understand terms, conditions and account instructions for each customer in order to change, cancel, or maintain orders
  • Understand Return Material Authorization (RMA)process to properly create and route returns from customers to AMD
  • Develop strategic relationships with the customer to increase customer satisfaction and facilitate business opportunities
  • Address customer’s inquiries; communicate with customers and internal teams including Sales, Business Units, Planning, Logistics, Finance and other organizations
  • Collaborate internally and externally to prevent issues; investigate and provide soultions for customer escalations
  • Collaborate with customers to drive process improvement and minimize operational costs
  • Support revenue attainment by identifying supply risks and business opportunities

 

Reports & Data  

  • Compiles and analyzes internal KPIs, customer, and operational metrics to make business decisions
  • Support revenue attainment, projections, and End of quarter update
  • Utilize customer reports to analyze account and AMD performance

 

Systems  

  • Optimize customer experience by increasing utilization of automated systems such as portals and B-to-B
  • Collaborate with cross-functional teams to drive process improvements and efficiencies

#LI-SC1

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