FAE/ Field Support Manager 2

Mar 15, 2024
Beijing, China
... Not specified
... Intermediate
Full time
... Office work


WHAT YOU DO AT AMD CHANGES EVERYTHING

We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world’s most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives. 

AMD together we advance_




THE ROLE

The role will provide technical support for AMD Sales Teams, customers and partners within their defined region, and will be responsible for all aspects of embedded x86 technical engagements necessary to support customer account objectives in the region.

 

This role supports Enterprise customers and partners with the primary focus being to develop technical relationships and win new designs and opportunities (Pre-sales), defend/support existing wins (Post-sales) and provide customer feedback to internal engineering/technical teams.

 

THE PERSON

  • Possesses a broad technical understanding of AMD’s x86 product portfolio with special emphasis on embedded devices for new client platforms (design wins); Networking, Storage, Edge/telco, and Automotive
  • Able to share a specialized knowledge of end user hardware and software environments including Operating systems (Windows, Linux), compilers, benchmarks, and targeted applications
  • Excellent interpersonal and communication skills (written, verbal and presentation skills) with a good balance of hardware, architecture and software expertise
  • Ability to work independently as well as part of a team
  • Good time management skills and the ability to prioritize
  • Strong internal (Sales, Marketing, Engineering) and external (customer) relationship building success
  • Outstanding problem-solving skills and ability to manage complex problems involving multi-disciplined, cross-functional teams
  • Ability to travel within the region

 

 

KEY RESPONSIBILITIES

  • To support the sales process by working with account leaders, internal engineering, and business units to enable new customer solutions based on AMD technology.
  • Leading technical discussions and resolving technical issues for platforms based on AMD embedded products from design to mass production. This may include the following activities:
  • On-site meetings with customers
  • Performance and benchmarking analysis in support of customer opportunities
  • Debugging and/or optimizing customer designs for AMD processor architecture
  • Technical guidance or recommendations for platform performance improvement (HW and SW)
  • Technical training for customers or AMD sales team
  • Evaluation and research on competitive platforms, applications or technologies
  • Presentations of AMD roadmaps or technology (Internal and External)
  • Support for conferences or regional events (Presentation, HW demos, Customer meetings)
  • Other duties as required to support the sales team and customer base

 

PREFERRED EXPERIENCE

  • Knowledge in one or more of the following areas: System design, x86 processor technology, benchmarks, embedded systems and applications, graphics and/or advanced PC technology
  • Knowledge or Ryzen and EPYC products is a plus
  • Subject matter expertise in one or more of the following areas is also preferred: Embedded software ecosystem, system architecture, APU technology or embedded system design
  • Networking, Storage, Edge/telco, and Automotive experience a plus

 

ACADEMIC CREDENTIALS

  • Undergraduate or advanced degree in a technical subject area (e.g. Engineering or Computer Science) or equivalent combination of training and experience

 

LOCATION

  • Beijing, China

 

#LI-CC1

#LI-Hybrid




Benefits offered are described:  AMD benefits at a glance.

 

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.   We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.

Benefits offered are described:  AMD benefits at a glance.

 

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.   We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.

THE ROLE

The role will provide technical support for AMD Sales Teams, customers and partners within their defined region, and will be responsible for all aspects of embedded x86 technical engagements necessary to support customer account objectives in the region.

 

This role supports Enterprise customers and partners with the primary focus being to develop technical relationships and win new designs and opportunities (Pre-sales), defend/support existing wins (Post-sales) and provide customer feedback to internal engineering/technical teams.

 

THE PERSON

  • Possesses a broad technical understanding of AMD’s x86 product portfolio with special emphasis on embedded devices for new client platforms (design wins); Networking, Storage, Edge/telco, and Automotive
  • Able to share a specialized knowledge of end user hardware and software environments including Operating systems (Windows, Linux), compilers, benchmarks, and targeted applications
  • Excellent interpersonal and communication skills (written, verbal and presentation skills) with a good balance of hardware, architecture and software expertise
  • Ability to work independently as well as part of a team
  • Good time management skills and the ability to prioritize
  • Strong internal (Sales, Marketing, Engineering) and external (customer) relationship building success
  • Outstanding problem-solving skills and ability to manage complex problems involving multi-disciplined, cross-functional teams
  • Ability to travel within the region

 

 

KEY RESPONSIBILITIES

  • To support the sales process by working with account leaders, internal engineering, and business units to enable new customer solutions based on AMD technology.
  • Leading technical discussions and resolving technical issues for platforms based on AMD embedded products from design to mass production. This may include the following activities:
  • On-site meetings with customers
  • Performance and benchmarking analysis in support of customer opportunities
  • Debugging and/or optimizing customer designs for AMD processor architecture
  • Technical guidance or recommendations for platform performance improvement (HW and SW)
  • Technical training for customers or AMD sales team
  • Evaluation and research on competitive platforms, applications or technologies
  • Presentations of AMD roadmaps or technology (Internal and External)
  • Support for conferences or regional events (Presentation, HW demos, Customer meetings)
  • Other duties as required to support the sales team and customer base

 

PREFERRED EXPERIENCE

  • Knowledge in one or more of the following areas: System design, x86 processor technology, benchmarks, embedded systems and applications, graphics and/or advanced PC technology
  • Knowledge or Ryzen and EPYC products is a plus
  • Subject matter expertise in one or more of the following areas is also preferred: Embedded software ecosystem, system architecture, APU technology or embedded system design
  • Networking, Storage, Edge/telco, and Automotive experience a plus

 

ACADEMIC CREDENTIALS

  • Undergraduate or advanced degree in a technical subject area (e.g. Engineering or Computer Science) or equivalent combination of training and experience

 

LOCATION

  • Beijing, China

 

#LI-CC1

#LI-Hybrid

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