Technical Program Manager, Amazon Games

Mar 13, 2024
San Diego, United States
... Not specified
... Intermediate
Full time
... Office work
- 3+ years of technical product or program management experience
- Experience building and evaluating system-level technical design
- Experience developing and executing/delivering product and technical roadmaps
- Experience working directly with engineering, data science, or analytics teams
- Experience tracking risks and escalating issues to senior leadership
- Experience with stakeholder management and leading through influenceAmazon Games is seeking a highly talented and motivated Technical Program Manager to join our Live Operations team. In this role you will work with our Business Intelligence organization to build out their central services and facilitate new game launches. You will drive roadmap planning, create integration documentation, and provide transparency into team activities.

Our Business Intelligence organization is distributed across the West Coast, so we are open to candidates in either the San Diego or Seattle locations. You would report to the Sr. Technical Program Manager within the Live Operations group, and your primary partners would be the leads of the Data Engineering and Data Science teams.

Key job responsibilities
- Translate customer requirements into specific tasks and work with department leadership to ensure appropriate prioritization
- Collect, prioritize, track, and drive customer-reported issues to resolution/closure
- Generate and maintain roadmaps that align with needs of the organization
- Create reliable processes that provide status visibility to department heads and other stakeholders
- Facilitate integration of services by dependent teams through documentation, FAQ’s, examples, and other solutions
- Work with different internal groups and partners to create new platform features, tools and initiatives, all while building at an Amazon scale
- Partner with stakeholders and cross-functional partners across multiple timezones to identify, document, and communicate the program scope, schedule, risks, and issues

About the team
Amazon is all-in on games, and our mission is to be the most customer-obsessed company in the industry. We’re the place for builders and innovators to unleash their creativity. At Amazon Games, we’re creating compelling games like New World, Lost Ark, Blue Protocol, and other unannounced projects. Our initiatives include game development, publishing, marketing, and live operations: integrated business operations to connect players and game developers.

Our team is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We are looking for a new teammate who is enthusiastic, empathetic, curious, motivated, reliable, and able to work effectively with a diverse team of peers; someone who will help us amplify the positive & inclusive team culture we’ve been building.

We are open to hiring candidates to work out of one of the following locations:

San Diego, CA, USA | Seattle, WA, USA- Experience in Games Industry (supporting title Development, Release, or Live Ops)
- Understanding of live services and the complexities of running a live product
- Experience or education in Data Science or Data Engineering
- Working knowledge of AWS systems
- Experience with a wide variety of development practices including waterfall, scrum/agile delivery models, etc.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $101,700/year in our lowest geographic market up to $197,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
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