Tool Support Specialist

Jun 05, 2024
Montréal, Canada
... Not specified
... Senior
Full time
... Office work

We are looking for a Senior Tool Support Specialist to help the development team of one of our productions use production pipeline tools.

The role of the Tool Support Specialist is to provide first-level support and advanced testing throughout the project's lifecycle, as well as to be a unique point of contact for the assigned product(s) within the team. As part of our guardians of quality, you will help strengthen our QC-related processes. You will identify and document quality and stability issues.

You will also validate software throughout the various stages of development and/or environment, deployment, regression, usability tests, and you will document any issues encountered. In collaboration with your colleagues across multiple studios, you will find and implement long-term solutions. Additionally, you will participate in identifying missing or inadequate quality processes in a continuous improvement approach.


What you will do

  • Analyze, understand, and master the project's production pipeline tools.
  • Propose improvements to the production pipeline tools in close collaboration with the tool programmers.
  • Create and maintain clear and accessible documentation for a technically varied audience.
  • Regularly communicate with production teams to understand their daily routines and identify possible user experience improvements.
  • Implement test plans to ensure the quality of the tools.
  • Become the reference for the use of production pipeline tools on the project.
  • Excellent communication skills. Diplomacy and empathy.
  • Bilingual (FR/EN) oral and written
  • Ability to remain calm in difficult situations.
  • Ability to simplify and explain complex concepts.
  • Autonomous and resourceful in your tasks.
  • Proactive and aware of developments in your subjects.
  • Good knowledge of pipeline tools (ideally Perforce, TeamCity)
  • (Optional) Good knowledge of our inner sourcing tools (Submit Assistant, Remote Build, Safe Submit)
  • (Optional) Good knowledge of Unity

Ubisoft Connect is the ecosystem of online services that enriches the experience of its players on all platforms with a growing range of features that are as useful as they are accessible. Ubisoft Connect fosters strong passions and positive energy. This is evident in the social interactions of our players, not only within our game worlds, but also in the communities that emerge from them.   

Located in Montreal's vibrant Mile End district, Ubisoft Connect offers a unique work environment that encourages personal growth while promoting a unified vision of online services integrated with our games.   

 When you join the Ubisoft Connect team, a community of passionate and talented people welcomes you with open arms. This team will provide you with constant support in an inclusive environment and will contribute to your ongoing development. In addition, Ubisoft Connect offers competitive compensation and a wide range of benefits. 

Ubisoft is an equal opportunity company that promotes diversity and inclusion in all its forms.