Workplace Ambassador

Jun 05, 2024
Toronto, Canada
... Not specified
... Intermediate
Full time
... Office work

About us 

Headquartered in New York City, Take-Two Interactive Software, Inc. is a leading developer, publisher, and marketer of interactive entertainment for consumers around the globe. We develop and publish products principally through Rockstar Games, 2K, Private Division, and Zynga. Our products are designed for console gaming systems, PC, and mobile, including smartphones and tablets. We deliver our products through physical retail, digital download, online platforms, and cloud streaming services. The Company’s common stock is publicly traded on NASDAQ under the symbol TTWO.  

Zynga is a global leader in interactive entertainment with a mission to connect the world through games and a wholly-owned subsidiary of Take-Two Interactive Software, Inc. With massive global reach in more than 175 countries and regions, Zynga has a diverse portfolio of popular game franchises that have been downloaded more than four billion times on mobile including CSR Racing™, Empires & Puzzles™, FarmVille™, Golf Rival™, Hair Challenge™, Harry Potter: Puzzles & Spells™, High Heels!™, Merge Dragons!™, Merge Magic!™, Toon Blast™, Toy Blast™, Words With Friends™ and Zynga Poker™. With Chartboost, a leading mobile advertising and monetization platform, Zynga is an industry-leading next-generation platform with the ability to optimize programmatic advertising and yields at scale. Founded in 2007, Zynga is headquartered in California with locations in North America, Europe and Asia.

 

Workplace Ambassador 

The Workplace Ambassador will be the first person the Zynga team, contractors, studio guests, and candidates interact with when they come to our studio, representing both Zynga and the parent company, Take-Two Interactive. 

 

Our Workplace Ambassador role is a blend of customer service, administration, and office management expertise. You are a hands-on problem solver who loves working with people, thrives on great customer service, and helps create and foster our vibrant working environment – you are one of the most popular people in the studio! 

 

If you are an engaging, flexible person who loves a challenge and is looking to work in a happy, positive environment – we cannot wait to hear from you! 

 

Main Responsibilities: 

  • Be the welcoming face of the studio by embodying the values of both Zynga and Take-Two Interactive. 
  • Proactively greet staff and guests within the lobby environment, anticipating needs and solving problems to surprise and delight. 
  • Inspect the space periodically to maintain a crisp, clean, professional, and organized environment. 
  • Help maintain safety and security protocols to protect our people, products, and property. 
  • Manage badging access for employees/guests and liaise with landlord/building security. 
  • Support staff with utilizing space, including meeting rooms, workstations, lockers, storage, game room, kitchen, etc. 
  • Assist Zynga business units to prepare for and execute meetings, tours, VIP visits, etc. 
  • Maintain daily locker storage program. 
  • Ensure all meeting and collaboration areas are stocked and maintained to Zynga and Take-Two standards. 
  • Coordinate meeting room setup/configuration needs with the Studio team. 
  • Be a member of the health and safety team. 
  • Liaise with building management for facilities-related requests. 
  • Coordinate and oversee the day-to-day janitorial team. 
  • Provide on-site support and troubleshooting with hotel desk reservations. 
  • Provide support services for mail and couriers, including opening, sorting, and distributing. 
  • Monitor, respond to, and disseminate service tickets to appropriate team members. 
  • Reinforce workplace norms and etiquette in utilizing the studio. 
  • Support the Workplace Experience Manager with renovation/re-configuration projects and studio maintenance/repairs. 
  • Maintain a “lost and found” program for personal items. 
  • Partner with IT to maintain and deploy a stock of peripherals (mice, cables, etc.). 
  • Partner with the WPX and Studio operations teams to identify and execute value-add programs and services. 
  • Use enterprise systems to manage invoices, vendors, purchase orders, credit card charges, expenses, and legal requests. 
  • Work with the Workplace Experience Manager to plan, prepare, and deliver quarterly events for employees. 
  • Oversee furniture re-arrangement for events such as All Hands, team events, etc. 
  • Update and track the team budget spreadsheet. 
  • Oversee the welcome for new hires to the studio environment (welcome emails, onsite orientation, badge setup, etc.). 
  • Stock and maintain the kitchen inventory. 
  • Manage food-related programs and vendors. 

 

 

 

What Your Day May Look Like: 

  • Arrive at the studio and ensure the kitchen is stocked and coffee machines are working. 
  • Check email for overnight requests and prepare badges for visitors. 
  • Update the visitor welcome sign and ensure meeting and collaboration areas are stocked with supplies. 
  • Assist staff and guests with various needs throughout the day, including desk reservations and troubleshooting. 
  • Handle mail and couriers, manage lost and found, and support on-site events. 
  • Tidy up the lobby and check email requests one last time before the end of the day. 

 

 

You Are: 

  • Customer-centric, with a focus on ensuring every interaction meets the needs of your customer. 
  • Approachable and welcoming, always exuding positivity. 
  • Cool under pressure, increasing your resourcefulness and efficiency as demands increase. 
  • Resourceful, able to figure things out on your own. 
  • Detail-oriented, extremely organized, and adept at time management. 
  • Enthusiastic, with a positive attitude and readiness to assist with the next project. 
  • Dependable, making things happen as people count on you. 
  • Caring, enjoying helping others and ensuring our studio is comfortable and inviting. 
  • Vibrant, charismatic, and embodying our core values with energy that radiates through all interactions. 

 

Required: 

  • Previous customer service experience required; hospitality experience considered an asset. 
  • High school diploma and/or 5 years of experience in a related field. 
  • Excellent verbal and written communication skills. 
  • Ability to work independently and within a team environment. 
  • Proven computer skills, including Microsoft Word, Outlook, Excel, etc. 

 

Preferred but Not Required: 

  • Experience working in the tech/gaming industry. 
  • Facilities-related experience. 
  • Knowledge of Jira or similar ticketing systems. 
  • 3-5 years of experience in related fields (hospitality, customer service, etc.). 
  • Knowledge of basic audio-video equipment. 

 

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