Program Manager (Temporary)

Feb 25, 2024
Victoria, Philippines
... Not specified
... Intermediate
Full time
... Office work

Operations Program Manager (12-month contract)

Role requirement includes hybrid on-site office presence in Victoria, Canada



Electronic Arts Inc. is a leading global interactive entertainment software company. EA delivers games, content and online services for Internet-connected consoles, personal computers, mobile phones and tablets.

The team at Metalhead comes from diverse backgrounds, unified by a passion to make original games. We've supported and inspired each other through the development and evolution of the Super Mega Baseball series and have built a fiercely loyal fanbase in the process. And we get to do it all from downtown Victoria. We're growing the studio and hope you'll consider joining us.

As a leader in our operational team and reporting to the Studio Director, you’ll be essential in helping our smaller studio function efficiently and smoothly within the larger organization. You’ll be primarily responsible for overseeing studio operations, facilitating and empowering the development team to focus on product development and quality.


At the studio level, you’ll focus on:

  • Team health: you will understand, document and drive studio and team health initiatives and processes, and will advocate on behalf of the local studio team.
  • Talent development initiatives: you will take organization-wide processes and implement them at the studio level, including performance and rewards management processes, goal setting, and learning and development initiatives.
  • Culture and employee experience: you will oversee studio-level employee engagement initiatives including event planning, cross-team connections and DEI initiatives.
  • Studio operations management: you will manage the local studio budget, approve procurements, run regular studio operations meetings, own and drive studio health KPIs, drive studio adoption of EA policies, and problem solve as non-product centric operational tasks arise.
  • Hiring & onboarding process: you will support team growth through managing the studio-wide hiring and onboarding/offboarding processes.
  • Local facility management: you will oversee operations of the physical studio space and will drive, recommend and implement policies relating to the space. This will include supporting our local office relocation and advocating on behalf of our local team needs to ensure that the space is functional, fit for purpose and capable to support our working needs. 
  • Operational liasoning: you will build a bridge between the larger organization and the Metalhead studio by acting as a POC to various internal stakeholder groups, providing guidance and communication where needed (human resources, legal, facilities, talent management, finance, operations, human resources, corporate comms, etc.).
  • Studio communications: Communicating studio-wide changes and initiatives with the team, leadership and key partner teams.


Qualities we're looking for:

  • Excitement to work out of our Victoria, BC office a minimum of 3 days per week
  • Desire to take ownership, provide leadership and find solutions
  • Proven ability to lead, persuade, and make effective decisions
  • Desire to build and maintain relationships with a wide variety of stakeholders
  • Puts the team ahead of the individual with a willingness to step outside of core responsibilities when needed, along with the rest of our team
  • Ability to keep track of many projects at the same time


Bonus points for…

  • Bachelor or Masters degree in a relevant field
  • 5+ years of relevant experience


Regardless of your specialization, a few things we're always looking for:

  • A sense of humility and ability to thrive in a team environment. You look for help when you're stuck and you want to help your teammates when they need it.
  • A knack for managing your time. You know when to go deeper on a task versus recognizing that it's time to get 'er done and move on to the next thing. Quality is important, but so is speed!
  • A willingness to branch into areas outside your core expertise. It's just a fact of life in a small studio as we adapt to the changing demands at each stage of a project.
  • Drive to execute. Projects you've worked on in the past (personal or professional) got finished, and got finished properly… and it had a lot to do with you.
  • A sense of humor. At least enough that you can tolerate our dumb jokes.


The base salary ranges listed below are for the defined geographic market pay zones in these locations. If you reside outside of these locations, a recruiter will advise on the base salary range and benefits for your specific location.

EA has listed the base salary ranges it in good faith expects to pay applicants for this role in the locations listed, as of the time of this posting. Salary offered will be determined based on numerous relevant business and candidate factors including, for example, education, qualifications, certifications, experience, skills, geographic location, and business or organizational needs.


• British Columbia (depending on location e.g. Vancouver vs. Victoria):
º $63,350 - $98,800 CAN Annually

Base salary is just one part of the overall compensation at EA. We also offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, and after 3 months of service - extended health/dental/vision coverage and basic life insurance."

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