Studio Operations Manager

Apr 06, 2024
Bogotá, Colombia
... Not specified
... Intermediate
Full time
... Office work

At Electronic Arts, we exist to Inspire the World to Play. We create amazing experiences for our players everywhere and we consider our players’ experiences first in everything we do. Creating transformational experiences requires constant innovation and brilliant, passionate people. We are developing extraordinary new game experiences by bringing together great people that combine creativity, technology, and expertise to deliver new ways to play. EA is driving the next revolution in games. Connect your future to ours. Inspire. Dream. Play.

We're looking for a Studio Operations Manager. You will report to the Global Head of Operations and become part of a dynamic team that plays an integral role in delivering the best experiences for our players.

This role requires you to work onsite from Bogotá, Colombia (Salitre area). 

Responsibilities

  • You will operate as a senior representative, interacting with multiple EA teams and stakeholders. 
  • You will partner with studio leaders and key business partners to set up and manage day to day operations, studio growth, identify opportunities and lead process improvements.
  • You will support and be the local driver for operations and studio strategic programs and initiatives like goals, transformation projects, etc.
  • You will manage interactions with external institutions, universities, third-party suppliers, and industry associations.
  • You will work with the franchise leaders to understand and track overall headcount across resource types with a particular focus on project assignments, demand requirements, and chargeback variance. 
  • You will manage and oversee staff hiring as per planned ramp up, reassignments when scope changes. 
  • You will ensure responsible management of project work sourcing, focusing on scope, cost, quality, and risk.
  • You will manage vendor relationships and contracts, negotiate costs and operational terms.
  • You will manage IT assets, costs and mitigate risks to ensure smooth operation of teams. 
  • You will manage the central operations team to deliver continuous improvements and consistent operations support to the franchises in the studio.
  • You will coordinate work volume across the location, considering operational constraints and market opportunities.

Qualifications

  • 8+ years of work experience in operations management or a related field.
  • Written and oral fluency in English and Spanish.
  • Experience developing measurements that track discipline performance, delivery, and financial status to find and address core risks to our business and partner teams.
  • Experience with setting up studio operations and driving continuous process improvements.
  • The ability to track, model and present information in engaging ways.
  • Great at building relationships and can set clear expectations with the team.
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